If you’re considering purchasing furniture from Macy’s, you may wonder about their furniture return policy. Macy’s has a reasonably lenient return policy for their furniture items, allowing customers to return most items within 30 days of purchase. This applies to both in-store and online purchases.
However, it’s important to note that some items may be subject to different return policies. For example, clearance and final sale items are typically non-returnable. It’s always a good idea to check the specific return policy for the item you’re considering before purchasing.
What is Macy’s Furniture Return Policy?
If you’re unsatisfied with your Macy’s furniture purchase, you can return it within 30 days of delivery or pickup. Macy’s offers a hassle-free return process for most furniture items, but there are a few exceptions and conditions to be aware of. There is no fee associated with the exchange, but it should be authorized by Macy’s Customer Service at 1-888-822-6229
Macy advises examining the furniture after arrival for any damage or if you want an exchange. If you want to return for the preference, inform Macy’s Customer Service within three days of your delivery.
For Mattresses, Macy’s allows a return period of 120 days. If you are unsatisfied, you can return the Mattress within 120 days of the purchase. Contact their customer service number at 1-888-822-6229 to initiate the return process.
To return your furniture, you can either bring it to a Macy’s store or schedule a pickup through Macy’s customer service.
If you choose to return the item to a store, bring your original receipt and a valid photo ID.
If you don’t have the original receipt, Macy’s may still be able to process your return, but you’ll receive store credit instead of a refund.
Some furniture items are not eligible for return or exchange, including clearance items, special orders, and personalized items.
If your furniture is damaged or defective, Macy’s will work with you to arrange a repair, replacement, or refund. With their Ultimate Plan, they service it at home and repair or replace the affected part.
Return Period
Macy’s has a return policy for furniture that allows you to return most items within 30 days of delivery or pickup.
This means you have a month to decide whether to keep or return the furniture for a refund or exchange.
It’s important to note that some items may have a different return policy, so be sure to check the specific product page or ask a sales associate for more information.
Additionally, some items may be non-returnable or have a restocking fee, always read the fine print before purchasing.
If you prefer to return the item online, you can initiate the return process through your Macy’s account or by contacting customer service.
Once your return is received and processed, you will receive a refund or exchange according to Macy’s policy.
Condition of the Furniture for Macy’s Furniture Return Policy
When returning furniture to Macy’s, the condition of the furniture plays a significant role in the return process.
Before returning any furniture, Macy’s requires that it be in its original condition, with all tags and packaging intact.
If the furniture has been used or shows signs of wear and tear, Macy’s reserves the right to deny the return or charge a restocking fee.
This fee can vary depending on the furniture’s condition and the damage’s extent.
To avoid any issues with the furniture’s condition, you should scrutinize it before purchasing. This includes checking for any damage, stains, or other imperfections that could affect the return process.
Return Process
Macy’s furniture return policy allows you to return your purchase within 30 days from the date of delivery or pick-up. The item must be in its original condition and packaging with all tags attached. Here’s what you need to know about the return process:
In-Store Returns
If you prefer to return your furniture purchase in-store, you can do so at any Macy’s store.
Bring your item, the original receipt, and a valid photo ID. The store associate will process your return and issue a refund to your original form of payment.
Macy’s furniture return policy for Online Returns
If you ordered your furniture online and wish to return it, you have two options: mail it back or return it to a Macy’s store.
You must initiate a return request on Macy’s website to mail it back. Once you complete the return request, Macy’s will provide you with a prepaid shipping label.
You must print the label, attach it to the package, and drop it off at UPS. Once Macy’s receives your returned item, they will issue a refund to your original form of payment.
If you prefer to return your online purchase in-store, you can do so at any Macy’s store. Simply bring your item, the original receipt, and a valid photo ID. The store associate will process your return and issue a refund to your original form of payment.
Macy’s Furniture Warranty
When you purchase furniture from Macy’s, it has a warranty to protect your investment. Macy’s offers various warranties depending on the type of furniture you purchase.
Macy’s offers a one-year limited warranty that covers manufacturing defects such as broken or defective parts, seams coming apart, and flaws in the materials or workmanship.
This warranty does not cover normal wear and tear or damage caused by misuse or accidents.
You can buy their Ultimate Plan for an extended 5-year warranty. This includes in-home furniture repairs for 5 years, replacement of furniture that can’t be repaired, and a furniture care kit.
To file a warranty claim, you can contact Macy’s customer service to provide proof of purchase and a detailed description of the defect.
Macy’s will then determine if the issue is covered by the warranty and provide a resolution, including repair, replacement, or a refund.
Refund Methods
If you decide to return a piece of furniture purchased from Macy’s, you are eligible for a refund. Macy’s offers two refund methods:
- Original Payment Method: If you paid for your furniture using a credit card, debit card, or any other electronic payment method, your refund will be issued to the same account. The refund may take up to 7-10 business days to reflect in your account.
- Macy’s Store Credit: If you prefer, you may choose to receive a Macy’s store credit instead of a refund to your original payment method. The store credit will be issued in the form of a Macy’s gift card, which can be used to purchase any item at Macy’s stores or online.
You can bring your furniture to any Macy’s store or contact Macy’s customer service to initiate a refund by calling 1-888-822-6229.
How long to return Macy’s defective furniture
If you have purchased defective furniture from Macy’s, you can return it within the specified time frame. Macy’s return policy for furniture allows you to return the defective furniture within 30 days of purchase.
You must follow the return policy guidelines to return the defective furniture.
You must have the original receipt or order confirmation email, and the furniture must be in its original packaging.
If the furniture is not in its original packaging, Macy’s may not accept the return or may charge a restocking fee.
If the fault develops outside the return warranty window, you can return the item under the product warranty.
If you purchased the furniture online, you can return it by mail or in-store. If you choose to return it by mail, you need to contact Macy’s customer service to initiate the return process.
Macy’s will provide you with a prepaid shipping label to return the item.
If you choose to return it in-store, you must bring the furniture and the original receipt or order confirmation email to the store.
Contacting Macy’s Customer Service
You can contact their customer service team for assistance if you have any questions or concerns about Macy’s furniture return policy. Here are a few ways to get in touch with Macy’s customer service:
- Phone: You can call Macy’s customer service at 1-800-289-6229 to speak with a representative. They are available 24/7 to assist you with any questions or issues you may have.
- Live Chat: Macy’s also offers a live chat feature on their website, where you can chat with a representative in real time. To access the live chat, visit the Macy’s website and click on the “Help” tab at the top.
- Email: If you prefer to communicate via email, you can fill out a contact form on the Macy’s website, and a representative will get back to you as soon as possible.
When contacting Macy’s customer service, have your order number and any relevant information available to ensure a smooth and efficient process.
The customer service team is knowledgeable and trained to help you with any questions or concerns you may have regarding Macy’s furniture return policy.
Frequently Asked Questions
What is the timeframe for making a return to Macy’s furniture?
You have 30 days from the delivery date to return your Macy’s furniture purchase. If you miss this window, you may be unable to return your item.
Does Macy’s accept returns on furniture without tags?
No, Macy’s requires all returned furniture to be in its original condition, including all tags and labels. If you remove the tags or labels, Macy’s may refuse your return.
What is Macy’s furniture return policy after 90 days?
Macy’s does not accept returns on furniture after 30 days from the delivery date. If you have an issue with your furniture after this period, you may be able to contact the manufacturer for assistance.
What is the process for returning Macy’s furniture?
To return your Macy’s furniture, you must contact Macy’s customer service and provide your order information.
Macy’s will then arrange for a pickup of your item. Once the item is received and inspected, Macy’s will issue a refund to your original payment method.
Does Macy’s offer any warranty on furniture?
Macy’s offers a limited warranty on some furniture items. The warranty details vary by item, so be sure to check the product information before making your purchase.
What happens to returned Macy’s furniture?
Returned Macy’s furniture is inspected upon arrival to ensure it’s in its original condition.
The item may be resold as open-box or clearance merchandise if it is in good condition.
If the item is damaged or not in its original condition, it may be disposed of or recycled.