Lowe’s return policy for large appliances is designed to make the process as easy and hassle-free as possible for you, the customer.
Lowe’s offers a 30-day return policy for large appliances. This means that if you’re not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a full refund or exchange.
What is Lowe’s Return Policy for Large Appliances?
If you purchase a large appliance from Lowe’s, you’ll want to know its return policy in case you need to return it.
Lowe’s has a fairly generous return policy for large appliances, but there are some crucial details to remember.
First, you have 30 days from the date of purchase to return the appliance. This applies to both in-store and online purchases.
If you’re returning an online purchase, you must contact Lowe’s customer service to initiate the return process.
Second, the appliance must be in its original condition and packaging. This means that you can’t return a device that has been installed or used unless it’s defective.
If the device is faulty, Lowe’s will work with you to either repair or replace the appliance.
Third, you must provide proof of purchase when you return the appliance. If you purchased the appliance online, this can be a receipt or an order confirmation email.
Finally, it’s important to note that restocking fees may be associated with returning a large appliance.
Return Policy for Large Appliances
Time Frame for Returns
Lowe’s offers a 90-day return policy for large appliances. If you are not satisfied with your purchase, you can return it within 90 days of the purchase date. The return period starts on the date of delivery or pickup.
Condition of Returned Appliances
To be eligible for a return, the appliance must be in its original condition, with all accessories and manuals included.
It must also be in its original packaging. Lowe’s reserves the right to refuse a return if the appliance is not in its original condition or if it has been damaged due to improper use or installation.
Exceptions to the Policy
There are some exceptions to Lowe’s return policy for large appliances. Special-order appliances, such as those with custom finishes or configurations, are not eligible for return.
Additionally, appliances that have been installed or used cannot be returned.
If an appliance is found to be defective, they will repair or replace it under the manufacturer’s warranty.
Process of Returning Large Appliances
In-Store Returns
Returning large appliances to Lowe’s is a simple process. To return a large appliance in-store, follow these steps:
- Bring the appliance and all its accessories, including the manual and warranty cards, to the store.
- Go to the customer service desk and tell them you want to return the appliance.
- Provide proof of purchase, such as a receipt or order confirmation.
- The customer service representative will inspect the appliance to ensure that it is in good condition and that all of the parts and accessories are included.
- If the appliance is in good condition, the customer service representative will process the return and issue a refund to your original form of payment.
Online Returns
If you purchased a large appliance online and need to return it, you have a few options:
- Return the appliance to a Lowe’s store: Follow the same steps as above for in-store returns.
- Schedule a pickup: Contact Lowe’s customer service to schedule a pickup of the appliance. A representative will arrange for a courier to pick up the appliance from your home. You must provide proof of purchase and ensure that the appliance is in good condition and all accessories are included.
- Return the appliance by mail: If you prefer to return the appliance by mail, contact Lowe’s customer service to request a return shipping label. You must package the appliance securely and include all accessories and documentation. Once the appliance is received and inspected, a refund will be issued to your original form of payment.
Refund Methods
When it comes to returning large appliances, Lowe’s offers several refund methods to choose from. Here are the options you can consider:
Refund to the original payment method
Lowe’s can refund the purchase amount to the same card if you paid for your appliance using a credit or debit card.
This option is quick and easy if you still have the same card and it’s in good standing.
Store Credit
You can opt for store credit if you prefer not to receive a refund to your original payment method.
This option is ideal if you plan to purchase something else from Lowe’s in the near future.
Check refund
If you paid for your appliance using cash or check, Lowe’s can refund the purchase amount via a check.
This option may take longer to process than a credit or debit card refund.
Pickup refund
If you had your appliance delivered to your home, Lowe’s could send a team to pick it up and process your refund simultaneously.
This option is convenient if you don’t have a way to transport the appliance back to the store.
Exchanges and Repairs
If you need to exchange a large appliance at Lowe’s, you can do so either in-store or online.
If you purchased the item in-store, you can return it to any Lowe’s location within 90 days of purchase, as long as it is in its original packaging and condition.
If you purchased the item online, you can either return it to a store or contact Lowe’s customer service to initiate the exchange process.
Lowe’s offers various options if your large appliance requires repair. Depending on the manufacturer’s warranty, you may be able to get the appliance repaired for free.
If the warranty has expired, Lowe’s offers repair services through its third-party partner, Asurion.
You can schedule a repair appointment online or by calling Asurion directly.
It’s important to note that repair services may be included if you purchase an extended protection plan for your appliance.
Be sure to check the terms of your protection plan before scheduling a repair appointment.
Extended Warranty and Protection Plans
When you purchase a large appliance from Lowe’s, you can add an extended warranty or protection plan for an additional fee.
These plans provide additional coverage beyond the manufacturer’s warranty and can give you peace of mind if something goes wrong with your appliance.
Lowe’s offers two types of extended warranty plans: the Protection Plus Plan and the Protection Plus Plan with Accidental Damage Protection.
The Protection Plus Plan covers normal wear and tear, power surges, and mechanical or electrical failures.
The Protection Plus Plan with Accidental Damage Protection covers all of the same things as the regular Protection Plus Plan, as well as accidental damage from drops, spills, and other mishaps.
Both plans have different coverage lengths and prices depending on your purchased appliance.
You can see the specific details for each plan on Lowe’s website or by asking a sales associate in-store.
It’s important to note that the extended warranty plans are optional and not required for your appliance to be covered under the manufacturer’s warranty.
However, if you’re looking for extra protection and peace of mind, the extended warranty plans can be a good option to consider.
Frequently Asked Questions
What is the time limit for returning large appliances to Lowe’s?
Lowe’s return policy for large appliances allows you to return them within 30 days of purchase. However, if you are a Lowe’s credit card holder, you may have up to 90 days to replace the appliance.
What are the exceptions to Lowe’s return policy for large appliances?
Lowe’s return policy for large appliances does not apply to special orders, clearance, or modified items. Additionally, Lowe’s may not accept the return if the appliance has been used, installed, or damaged.
Can I return a large appliance to Lowe’s without a receipt?
No, you must have a receipt to return a large appliance to Lowe’s. However, if you do not have your receipt, Lowe’s may be able to look up your purchase with your credit card or MyLowe’s account.
Does Lowe’s offer refunds to debit cards for returned large appliances?
Yes, Lowe’s offers refunds to debit cards for returned large appliances. However, it may take up to 10 business days for the refund to appear on your account.
Is Lowe’s return policy for large appliances comparable to Home Depot’s?
Lowe’s return policy for large appliances is similar to Home Depot’s, but there may be some differences in the details. Be sure to read the return policy carefully before making your purchase.
Can I return a large appliance to Lowe’s after 48 hours?
Yes, you can return a large appliance to Lowe’s within 30 days of purchase, even if it has been more than 48 hours since you bought it.
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