Looking to make a return at Lowe’s? You’re in luck. Lowe’s has a customer-friendly return policy that allows you to return most items within 90 days of purchase.
Whether you’ve changed your mind about a purchase or received a defective item, Lowe’s makes it easy to return items in-store or online.
You can receive a full refund or exchange for the item’s purchase price with a valid receipt. However, it’s important to note that some things, such as major appliances and outdoor power equipment, have different return policies and may require a restocking fee.
Some items, such as custom-made blinds or cut lumber, are non-returnable. Be sure to check the return policy for your specific item before making a purchase.
Overview of Lowe’s Return Policy
You can be confident in their return policy when you purchase at Lowe’s. Lowe’s offers a generous 90-day return policy on most in-store and online items.
This means that if you’re not completely satisfied with your purchase, you can return it within 90 days for a full refund or exchange.
You must provide your original receipt or packing slip to make a return. If you don’t have your receipt, Lowe’s can look up your purchase using your MyLowe’s card or the credit card you used to make the purchase.
If you don’t have either of those, Lowe’s may still be able to process your return, but you may receive store credit instead of a refund.
In-Store Returns
You have a few options if you need to return an item to Lowe’s. One of the most convenient ways to return an item is to do it in-store.
Here’s what you need to know.
Return Process
To return an item to Lowe’s in-store, you’ll need to follow these steps:
- Bring the item and any accessories or packaging to the store.
- Go to the customer service desk or the returns desk.
- Provide your receipt or the order confirmation email.
- Explain why you’re returning the item.
- Wait for the customer service representative to process your return.
- Receive your refund or exchange.
Receipt Requirements
To make an in-store return at Lowe’s, you must have your receipt or the order confirmation email.
If you don’t have either of these, you may still be able to return the item, but you’ll need to provide additional information.
For example, you may need to provide:
- The last four digits of the credit card used to make the purchase.
- The date of the purchase.
- The phone number associated with the purchase.
If you’re returning an item without a receipt, keep in mind that Lowe’s may offer you a refund in the form of store credit rather than cash.
Online Returns
If you need to return an item you purchased online from Lowe’s, you can do so easily and conveniently.
Return Process
To return an item you purchased online, you have a few options:
Return the item to a Lowe’s store
You can return your item to any Lowe’s store within 90 days of purchase. Make sure to bring your receipt or order confirmation email and the credit card used for the purchase.
Return the item by mail
You can also return your item by mail. Log in to your account on lowes.com, go to your order history, and select the item you want to return. Follow the instructions to print a shipping label and packing slip.
Please pack the item securely, attach the shipping label, and return it to Lowe’s. You’ll receive a refund once the item is received and processed.
Receipt Requirements
You’ll need to provide proof of purchase to return an item purchased online. You can do this in one of the following ways:
- Bring your receipt: If you have a physical copy of your receipt, bring it with you to the store.
- Show your order confirmation email: If you don’t have a physical receipt, you can show the order confirmation email on your phone or print it out.
- Look up your order: If you don’t have your receipt or order confirmation email, Lowe’s can look up your order using your phone number, email address, or credit card number. However, if possible, it’s always best to bring your receipt or order confirmation email.
That’s all there is to it! Returning an item purchased online from Lowe’s is easy and hassle-free.
Special Case Returns
If you need to return a particular item to Lowe’s, such as an appliance, plant, or paint, you should know a few things.
Appliances
Lowe’s has a 30-day return policy if you need to return an appliance. If you are unsatisfied with your purchase, you can return it within 30 days for a full refund.
However, Lowe’s may charge a restocking fee if the appliance has been used or installed.
Plants
Lowe’s has a one-year guarantee if you need to return a plant. If the plant dies within one year of purchase, you can return it for a replacement or refund.
However, if the plant dies due to neglect or improper care, the guarantee does not apply.
Paint
Lowe’s has a 90-day return policy if you need to return paint. If you are not satisfied with the color or finish of the paint, you can return it within 90 days for a full refund.
However, if the paint has been tinted to a custom color, the return policy does not apply.
Exceptions to the Return Policy
While Lowe’s offers a generous return policy, some exceptions exist.
Here are some of the situations where you may not be able to return your item:
Customized or personalized items
If you ordered an item that was customized or personalized, you may be unable to return it. This includes items that were cut to a specific size or items that were engraved with a name or message.
Opened software or digital content
If you purchased software or digital content and opened the package, you may be unable to return it.
This is because the item is no longer in its original condition and cannot be resold.
Hazardous materials
If you purchased a dangerous material, such as chemicals, you may be unable to return it. This is because of safety concerns and regulations.
Major appliances
If you purchased a significant machine, such as a refrigerator or stove, you may be unable to return it.
These items often require professional installation; they cannot be returned once installed.
Special order items
If you ordered an item that is not typically stocked in the store, you may be unable to return it. This is because the thing was composed specifically for you and cannot be resold.
Refund Methods
When returning an item to Lowe’s, you have several options for receiving your refund. The method of refund will depend on how you paid for the item and the store’s return policy.
If you made your purchase with a credit or debit card, the refund will be credited to the same card.
It may take up to 7 business days for the refund to appear on your account. If you paid with cash, you will receive a cash refund.
Lowe’s will not refund cash purchases of $1,000 or more by cash, check, or money order. Instead, the refund will be mailed as a Lowe’s Merchandise Credit check.
If you purchased using a Lowe’s gift card, you will receive a refund for a new gift card.
Lowe’s gift cards cannot be exchanged for cash, except in states where required by law.
If you used a third-party financing option, such as a Lowe’s credit card or a third-party credit card, the refund will be credited back to the same account.
Be aware that the refund may take longer to process with third-party financing options.
Exchanges
You have a few options if you need to exchange an item at Lowe’s.
First, you can bring the item to any Lowe’s store and exchange it for a different thing.
If the new item is more expensive, you must pay the difference. If the new item is less costly, you will receive a refund for the difference.
Another exchange option is to return the item and then purchase the new item separately.
This may be a better option if the new item is significantly different in price or if you don’t want to go to a Lowe’s store to exchange the item.
You can contact Lowe’s customer service if you purchased an item online and need to exchange it. They will provide you with instructions on how to return the item and purchase the new item.
It’s important to note that some items may not be eligible for exchange, such as clearance items or items marked as final sales.
Additionally, if you used a gift card to purchase the item you want to exchange, you will receive a new gift card for the refund amount.
Warranty Returns
If you purchased a product with a manufacturer’s warranty from Lowe’s, you may be eligible for a warranty return. Lowe’s offers a hassle-free return process for products covered by a manufacturer’s warranty.
To initiate a warranty return, you must first contact the manufacturer.
The manufacturer will provide instructions on how to proceed with the return process.
Following the manufacturer’s instructions carefully is essential to ensure your return is processed smoothly.
Once you have received instructions from the manufacturer, you can return the product to Lowe’s.
You will need to bring your original receipt and any documentation provided by the manufacturer.
If the product is eligible for a warranty return, Lowe’s will process the return and provide you with a refund or exchange.
If the product is not eligible for a warranty return, Lowe’s cannot process the return.
It is important to note that Lowe’s does not provide a warranty on products. All warranty claims must be made directly with the manufacturer.
Damaged or Defective Items
If you receive a damaged or defective item from Lowe’s, you can return it for a replacement or refund. You have 90 days from the date of purchase to return the item.
To return a damaged or defective item, you can return it to your nearest Lowe’s store or contact customer service to arrange a return.
If you bring it back to the store, be sure to get your receipt or order confirmation email.
When returning a damaged or defective item, you may be asked to provide additional information, such as photos of the damage or a description of the defect.
This will help Lowe’s to process your return more quickly and efficiently.
If the item is oversized or heavy, Lowe’s may arrange for a pickup service to come to your home to collect the item. This service is free of charge.
Frequently Asked Questions
What is Lowe’s return policy on plants?
Lowe’s has a one-year guarantee on all outdoor plants, shrubs, and trees.
If your plant dies within one year of purchase, you can return it with the original receipt for a refund or exchange.
Indoor plants, however, are not covered under this policy.
What is the return policy for appliances at Lowe’s?
Lowe’s offers a 30-day return policy for most appliances.
If you are unsatisfied with your purchase, you can return it within 30 days of delivery or pickup for a refund or exchange.
However, some appliances, such as gas ranges, cooktops, and wall ovens, have a shorter return period of 48 hours.
What is Lowe’s return policy for paint?
Lowe’s offers a 30-day return policy for paint. If you are unsatisfied with the color or finish, you can return the unused portion of the paint for a refund or exchange.
What is Lowe’s return policy for refrigerators?
Lowe’s offers a 30-day return policy for refrigerators. If you are unsatisfied with your purchase, you can return it within 30 days of delivery or pickup for a refund or exchange. A 15% restocking fee will be charged if the refrigerator has been installed.
What is Lowe’s return policy for broken items?
If you receive a broken item from Lowe’s, you can return it within 30 days of delivery or pickup for a refund or exchange. Lowe’s will also cover the cost of return shipping.
If you notice the damage after 30 days, you should contact the manufacturer for warranty information.
What is Lowe’s return policy for large appliances?
Lowe’s offers a 30-day return policy for most large appliances. A 15% restocking fee will be charged if the item has been installed.
Additionally, delivery and installation fees are non-refundable.
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