If you’ve ever purchased something from Home Depot’s online store and needed to return it, you may have wondered about their return policy. Fortunately, Home Depot has a clear and straightforward online return policy that allows you to return most items within a specific timeframe.
Home Depot’s online return policy states that you have 90 days from purchase to return most items for a full refund or exchange.
However, some things, such as major appliances, have a shorter return window of 30 days. Additionally, some items may be non-returnable or require a restocking fee.
Remember that certain things, such as oversized or hazardous materials, may require special handling and may not be eligible for free return shipping.
What is Home Depot’s Online Return Policy?
You have a few options if you need to return a product you purchased from Home Depot’s online store.
Home Depot’s online return policy allows you to return most items within 90 days of purchase for a full refund or exchange.
However, some things may have different return policies, so checking the product page before purchasing is essential.
You can bring the item to a Home Depot store or start the online return process to initiate a return.
To start an online return, log in to your Home Depot account and navigate to the “Order Status” page. From there, you can select the item you want to return and follow the prompts to print a return label and packing slip.
If you choose to return the item to a Home Depot store, you must bring the item and your order confirmation email or packing slip.
The store will process the return and issue a refund or exchange based on the item’s condition and the payment method used for the original purchase.
Some items, such as custom-made products or items that have been opened or used, may not be eligible for return.
Additionally, certain items may have restocking fees or other restrictions. For more information on Home Depot’s online return policy, visit their website or contact their customer service team.
Steps to Return an Item Online
If you need to return an item purchased from Home Depot’s online store, follow these three simple steps.
Locating Your Order
First, locate the order that contains the item you wish to return. You can find your order by logging into your account on the Home Depot website and navigating to the “My Orders” section.
Once you have found the order, select the item you wish to return and click the “Return Item” button.
Filling Out the Return Form
Next, you will need to fill out the return form. This form will ask you to provide some basic information about the item you are returning, including the reason for the return.
You will also need to select the method of return, which can be either a refund or a replacement.
Make sure to read and follow the instructions on the return form carefully. If you have any questions or concerns, you can contact Home Depot’s customer service team for assistance.
Shipping the Item Back
After completing the return form, you must return the item to Home Depot. You can do this by printing out the prepaid shipping label provided by Home Depot and affixing it to the package containing the item.
Once the item has been shipped, you can track its progress using the tracking number provided by Home Depot.
When the item has been received and processed by Home Depot, you will receive a confirmation email, and your refund or replacement will be processed.
Return Period and Eligibility
90-Day Return Policy
Home Depot’s online return policy allows you to return most online items within 90 days of purchase. The item must be in new and unused condition with all original packaging and accessories.
If the item is not in new condition or is missing any accessories, Home Depot reserves the right to refuse the return or charge a restocking fee.
You can bring the item to a Home Depot store or start the return online to initiate a return.
If you choose to initiate the return online, you must provide your order number and the reason for the return. Home Depot will give you a shipping label to send the item back.
Once Home Depot receives the returned item, they will inspect it and issue a refund to the original form of payment. Refunds may take up to 10 business days to process.
Exceptions to the Rule
There are some exceptions to Home Depot’s 30-day return policy. These include:
- Major appliances: Major appliances such as refrigerators, washers, and dryers must be returned within 48 hours of delivery and installation. If the item is damaged or defective, you must report it within 48 hours of delivery.
- Custom products: Custom products such as blinds, shades, and countertops cannot be returned unless they are damaged or defective.
- Gift cards: Gift cards cannot be returned or refunded.
- Hazardous materials: Hazardous materials such as chemicals and pesticides cannot be returned.
It is important to note that Home Depot reserves the right to modify their return policy at any time. It is recommended that you review their return policy before making a purchase.
Refunds and Credits
If you are unsatisfied with your Home Depot purchase, you can return it for a refund or exchange.
Credit Card Refunds
If you paid for your purchase with a credit card, your refund will be credited back to your original payment method. The refund should appear on your credit card statement within 5-7 business days, depending on your bank’s processing time.
Store Credit Options
If you prefer, you can also receive a Home Depot store credit instead of a refund. This option is helpful if you plan to make another purchase from Home Depot.
The store credit will be issued in the form of a gift card, which can be used online or in-store.
How long does it take for Home Depot to refund a debit card?
If you paid for your purchase with a debit card, the refund will be credited to your account within 3-5 business days, depending on your bank’s processing time.
It’s important to note that the refund may take longer to appear on your account if you have a pending transaction or if there is a delay in the processing time.
Exchanges and Replacements
If you received a damaged or defective product from Home Depot, you can easily exchange it for a new one.
You can visit any Home Depot store to exchange the product or contact Home Depot’s customer service team to initiate the exchange process.
To exchange a product, provide the original receipt or order confirmation email and the product in its original packaging. If you do not have the original receipt, Home Depot may be able to look up your purchase using your credit card or phone number.
You can also request a replacement if you received the wrong product or a product that does not meet your expectations.
Home Depot offers a 90-day replacement policy for eligible products. You can visit any Home Depot store to request a replacement or contact Home Depot’s customer service team to initiate the replacement process.
To request a replacement, you will need an original receipt. If you do not have the original receipt, Home Depot may be able to look up your purchase using your credit card or phone number.
Damaged or Defective Items
If you receive a damaged or defective item from Home Depot Online, you can return it for a full refund or exchange. You have two options for returning such items: in-store or online.
To return a damaged or defective item in-store, you need to bring the item along with its original packaging, receipt, and any accessories or manuals that came with it.
You can return the item to any Home Depot store near you. Once you return the item, you can request a refund or exchange for a new item.
To return a damaged or defective item online, log in to your Home Depot account and go to the “My Orders” section. Find the order containing the damaged or defective item and click the “Return Items” button.
Follow the prompts to select the item you want to return and the reason for the return. You can choose to have the thing picked up by Home Depot, or you can drop it off at a UPS location.
It is important to note that the Home Depot Online Return Policy does not cover normal wear and tear or misuse of the item.
You may be charged a restocking fee if an item is returned and found in good condition.
Returning Large Appliances
If you need to return a large appliance to Home Depot, you can do so through the online return process or by visiting your local store. Here are some important things to keep in mind:
- Large appliances include refrigerators, freezers, washers, dryers, ranges, ovens, and dishwashers.
- You must return the item within 48 hours of delivery.
- You can return the item for a replacement or refund if it is damaged or defective.
- If you changed your mind, you can still return the item, but you will be responsible for the return shipping costs and a 15% restocking fee.
When returning a large appliance, you will need to follow these steps:
- Contact Home Depot customer service to initiate the return process. You can do this online or by phone.
- If you are returning the item because it is damaged or defective, take photos of the damage and include them with your return request.
- Home Depot will arrange to pick up the item from your home. You will need to be present for the pickup.
- Once the item has been picked up, Home Depot will inspect it to ensure it is in good condition. You will receive a replacement or refund if it is damaged or defective. You will receive a refund minus the restocking fee and return shipping costs if it is in good condition.
Overall, returning a large appliance to Home Depot is a straightforward process. Just initiate the return within 48 hours of delivery and follow the steps outlined above.
What items are not eligible for return at Home Depot?
While Home Depot has a generous return policy, not all items can be returned. Here are some items that are not eligible for return at Home Depot:
Custom-made items like countertops, cabinets, and blinds cannot be returned. These items are made specifically for your order and cannot be resold to another customer.
Hazardous materials, such as chemicals, paints, and batteries, cannot be returned. These items are dangerous to transport and require special handling.
Gift cards cannot be returned or refunded. Once a gift card is purchased, it cannot be canceled or exchanged.
Clearance items are sold as-is and cannot be returned. These items are often deeply discounted and may have defects or other issues.
Final sale items
Final sale items like appliances and electronics cannot be returned. These items are sold as-is and cannot be exchanged or refunded.
It’s important to note that Home Depot reserves the right to refuse any return. If you have any questions about whether an item can be returned, it’s best to check with customer service before purchasing.
Frequently Asked Questions
What is the time limit for returning items to Home Depot?
You can return most items purchased from Home Depot within 90 days of purchase. However, there are some exceptions to this rule.
For example, major appliances have a 48-hour return policy, and generators have a 30-day return policy. Additionally, holiday items must be returned within 90 days of the holiday.
What is Home Depot’s policy on returning items purchased with a credit card?
If you purchased an item with a credit card, you can return it to Home Depot for a refund to your credit card. However, if you no longer have the credit card you used to make the purchase, you must bring a government-issued ID to the store.
Can I return the used tools to Home Depot?
You can return used tools to Home Depot if they are in good working condition and you have the original receipt. However, if the tool is defective, you should contact the manufacturer for warranty information.
Home Depot’s return policy after 90 days
Home Depot generator return policy
Home Depot return policy exception list
Home Depot’s return policy for tools