If you’ve ever shopped at Dillard’s, you may have wondered about their return policy. While the store has a reputation for quality products, there may be times when you need to return an item. But what happens if it’s been more than 30 days since your purchase?
Dillard’s return policy after 30 days can vary depending on the item and the circumstances. Generally speaking, the store will not accept returns or issue refunds after 30 days from purchase. The 30-day rule includes your shipping time.
What is Dillard’s Return Policy?
Dillard’s offers a fairly standard return policy with a few specific details to keep in mind.
First, Dillard’s allows returns within 30 days of purchase. It’s important to note that items must be in their original condition with tags attached to be eligible for a return.
Dillard’s return policy also varies depending on the type of item you’re returning. For example, special occasion dresses must be returned within 10 days of purchase and can only be returned for store credit.
Additionally, certain items like swimwear, lingerie, and jewelry have specific return guidelines that may differ from other items.
Personalized items and clearance items marked down 65% or more cannot be returned.
Dillard’s return Policy After 30 Days for exchange and refunds
If you need to return an item to Dillard’s after 30 days, you must know their policy. Here’s what you need to know:
Dillard’s return policy after 30 days explains that it does not offer exchanges after 30 days. If you want to exchange an item after that time, you will not be able to return or exchange it.
If you return an item to Dillard’s after 30 days, you will not be eligible for a refund.
The store credit you receive from Dillard’s under 30 days can be used to purchase any item in the store. However, it is essential to note that store credit does expire. You will need to use it within a certain amount of time, so be sure to check the expiration date.
Exceptions to the Policy
If you return a product to Dillard’s after 30 days, there are a few exceptions to remember. Here are some of the situations where the return policy may not apply:
Holiday Season Returns
During the holiday season, Dillard’s extends its return policy. Any items purchased between November 1st and December 24th can be returned until January 31st. This extended return policy applies to both in-store and online purchases.
Dillard’s Online Purchase return policy after 30 days
If you made a purchase online and need to return it after 30 days, you cannot do so. Always return the item within 30 days of the purchase. However, you will be responsible for covering the shipping costs.
Additionally, if you used a Dillard’s gift card to make the purchase, the refund will be issued back to the gift card.
How to Return an Item
If you need to return an item to Dillard’s after 30 days, you cannot return any item after this time frame. Always return within the 30-day window.
Returning an item to a Dillard’s store is a simple process. Here’s what you need to do:
- Bring the item you want to return and the original receipt or packing slip.
- Go to the customer service desk or the department where the item was purchased.
- Explain to the associate that you would like to return the item.
- The associate will process the return and issue a refund to the original form of payment.
If you are unable to return the item to a Dillard’s store, you can also return it by mail. Here’s how:
- Please fill out the return form with your shipment or download it from the Dillard’s website.
- Pack the item securely in the original package and include the completed return form if possible.
- Affix the pre-paid return label that came with your shipment to the outside of the package.
- Drop off the package at any UPS location or schedule a pick-up.
Please note that Dillard’s will deduct the cost of the pre-paid return label from your refund. Also, it may take up to two weeks for the return to be processed and for the refund to be issued.
Dillard’s Return Policy after 30 Days Without Receipt
If you have lost your receipt, Dillard’s still allows you to return items, but the process may be a little more complicated. Without a receipt, you will need to provide a valid photo ID, such as a driver’s license, passport, or military ID, and proof of purchase.
The return will be processed as a merchandise credit, which can be used to purchase items in-store or online. The credit will be issued for the lowest selling price of the item within the last 30 days. If the item was purchased more than 30 days ago, you cannot return the item.
Remember that some items may not be eligible for return without a receipt, such as final sale items, altered items, or items that have been used or damaged.
Additionally, Dillard’s reserves the right to refuse any return without a receipt if they suspect fraudulent activity.
What is the time frame for Dillard’s return policy?
Dillard’s allows returns within 30 days of purchase for a full refund or exchange with a receipt. Without a receipt, returns are subject to store credit at the current selling price and need proof of purchase.
If you’re returning an item by mail, the time frame is still 30 days from the date of purchase.
However, the items purchased online or through the Dillard’s app can also be returned in-store within the 30-day time frame.
How does Dillard’s return policy differ for clearance items?
If you have purchased a clearance item from Dillard’s, you have 30 days from the date of purchase to return it. However, if you return a clearance item after 30 days, you will not receive a refund or exchange.
It’s important to note that Dillard’s defines clearance items as merchandise marked down at least twice its original price. This means that items only marked down once are not considered clearance items and are subject to Dillard’s regular return policy.
If you do decide to return a clearance item within the 30-day window, it must be in its original condition with all tags and packaging intact. If the item is found to be damaged or used, Dillard’s reserves the right to deny the return.
What is Dillard’s process for returns by mail?
The process is straightforward if you need to return an item to Dillard’s by mail. Here are the steps you need to follow:
- Fill out the Return Form: You can find the Return Form in your original package or on Dillard’s website. Fill out the form with your order number, item number, reason for return, and other required details.
- Pack the Item: Pack the item securely in its original packaging, if possible. Include all original tags, accessories, and documents.
- Attach the Return Label: Peel off the pre-paid Return Label from the Return Form and attach it to the package. Make sure to cover any existing shipping labels or barcodes.
- Ship the Package: Drop off the package at your nearest post office or shipping carrier. Keep the tracking number for your records.
Dillard’s accepts returns by mail within 30 days of purchase. Once Dillard’s receives your return, it may take up to 10 business days to process the refund.
Frequently Asked Questions
What items are eligible for return at Dillard’s?
Dillard’s accepts returns on most items purchased in-store or online. However, some products, such as clearance items, final sale items, and altered merchandise, are excluded from the return policy.
Items must be returned in their original condition with the tags attached and with the original receipt or packing slip.
Is there a limit on the number of days for returns at Dillard’s?
Yes, Dillard’s has a time limit for returns. For a full refund, most items can be returned within 30 days of purchase. After 30 days, you cannot return the items to Dillard’s. However, some items have a shorter return window, such as formal dresses, which must be returned within 10 days of purchase.
Can I return shoes or makeup to Dillard’s after 30 days?
Shoes and makeup can be returned to Dillard’s after 30 days, but only in original condition. The items must be returned in their original condition with the tags attached and with the original receipt or packing slip.
Opened makeup can not be returned at Dillard’s
Remember, Dillard’s return policy may vary by store location or for online purchases. Be sure to check the specific policy for your purchase to ensure you understand the terms and conditions of the return policy.
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