If you’ve ever purchased an item from Home Depot that didn’t quite meet your expectations, you may have wondered about their return policy. While the store is known for its wide selection of home improvement products, it’s also essential to understand its policies regarding returns and exchanges. In particular, what is the Home Depot’s return policy after 90 days?
If you need to return an item after 90 days of the purchase, the process can be a bit more complicated. And in most cases, you cannot return the item to Home Depot. The only exception is if you purchased through your Home Depot commercial account or have a Home Depot Revolving charge card, which allows you to return a time frame of 365 days.
In this article, we’ll look closer at Home Depot’s return policy after 90 days, including what you can expect and what steps you’ll need to take to ensure a smooth and successful return.
Understanding Home Depot’s Standard Return Policy
When shopping at Home Depot, it’s essential to understand their standard return policy. This policy applies to most items purchased in-store or online. Here are the key points to keep in mind:
- You have 90 days to return most items for a full refund or exchange. Exceptions include major appliances with a 30-day return policy and holiday items, which must be returned by December 26th.
- You must have a valid receipt or packing slip to return an item. If you don’t have one, you may be able to get store credit or an exchange at the discretion of the store manager.
- Items must be in new, unused condition with all original packaging and accessories to be eligible for a refund or exchange. Some items, such as gas-powered equipment, may require inspection and testing before a return can be processed.
- Certain items are non-returnable, including custom orders, clearance items, and gift cards. Some items, such as plants and live goods, may have a limited return window or require special handling.
- If you paid with a credit or debit card, the refund will be issued to the original card. Cash refunds may be issued for purchases made with cash or check.
What is Home Depot’s return policy for items purchased over 90 days ago?
If you purchased a product from Home Depot that is over 90 days old, you may still be able to return it. Home Depot has a return policy that allows customers to return products within 90 days of purchase. Still, they also offer a particular return policy for items over 90 days old.
Home Depot’s extended return policy for items over 90 days old allows customers to return the item for store credit or exchange.
The amount of store credit you will receive will be based on the current selling price of the article, minus any applicable restocking fees.
It is important to note that not all products are eligible for the extended return policy. Some products, such as custom-made products or special orders, may not be suitable for return.
Additionally, certain products may have their specific return policies, which may supersede the extended return policy.
To initiate a return for an item over 90 days old, you must bring the item and your original receipt to a Home Depot store. If you do not have your original receipt, you may still be able to return the item, but you will only receive store credit for the item’s current selling price.
Remember you can only return after 90 days if you have purchased through a Home Depot commercial account or have a Home Depot Revolving charge card.
Processing a Return After 90 Days
If you have purchased an item from Home Depot and need to return it after the 90-day return policy, you still have options. Home Depot offers both in-store and online options for returns after 90 days.
Home depot’s return policy after 90 days for In-Store Returns
To return an item to Home Depot after the 90-day return policy, you must bring the item to your local store. You must also provide a copy of your original receipt or order confirmation email.
It’s important to note that returns after the 90 days may be subject to a restocking fee. The restocking fee varies depending on the item and the store location, so it’s best to check with your local Home Depot store for specific details.
Online Returns
If you ordered an item online from Home Depot and need to return it after the 90-day return policy, you can still do so by contacting Home Depot’s customer service. You can do this by phone, email, or online chat.
When contacting customer service, you must provide your order number and the reason for the return. Home Depot may still be able to process your return, but you may receive store credit instead of a refund.
Exceptions to the Home Depot’s Return Policy after 90 days
You may be subject to certain exceptions if you return an item to Home Depot after the 90-day return policy. These exceptions vary depending on the type of item you are returning. Below are some of the exceptions to the 90-day return policy.
Major Appliances
If you are returning a major appliance after the 90-day return policy, you must contact the manufacturer for warranty service. Home Depot does not accept returns on major appliances after 90 days.
Furniture
If you return furniture after the 90-day return policy, there may be a restocking fee of up to 15% of the purchase price. Additionally, you may need to disassemble the furniture before returning it.
Plants and Flowers
If you are returning plants or flowers after the 90-day return policy, they must be in their original container and in good condition. Home Depot reserves the right to deny returns on plants and flowers that are not in good condition.
Paint
If you return paint after the 90-day return policy, it must be unopened and in its original packaging.
Impact on Home Depot Credit Card Holders
If you are a Home Depot credit card holder and need to return a product after the 90-day return window, you may be impacted by the Home Depot return policy.
Home Depot credit card holders can return eligible purchases within 365 days of purchase for a full refund. However, if you return a product after 90 days, you may be subject to a restocking fee.
The restocking fee for Home Depot credit card holders varies depending on the product. Some products may have a restocking fee of 15%, while others may have a 20% or more fee. It’s essential to check the product’s return policy before purchasing to understand any potential costs that may apply.
In addition to the restocking fee, Home Depot credit card holders may also face a reduction in their credit limit if they make frequent returns.
This is because frequent returns can be seen as a risk to the credit card issuer, and they may choose to lower your credit limit or even close your account.
To avoid these potential issues, it’s essential to carefully consider your purchases and make sure you are satisfied with them before the 90-day return window closes.
Dealing with Defective or Damaged Items
If you receive a defective or damaged item from Home Depot, you can return it within 90 days of purchase. Here are the steps to take:
- Inspect the item immediately upon receipt. If you notice any damage or defects, take photos as evidence.
- Contact Home Depot’s customer service to report the issue. You can do this by phone, email, or through their online chat feature.
- Provide the customer service representative with your order number and explain the issue. They may ask for photos of the damage or defects.
- Home Depot will send you a prepaid shipping label to return the item. Once they receive and inspect the item, they will issue a refund or send a replacement.
It’s important to note that Home Depot may not accept the return if you wait longer than 90 days to report a defect or damage.
Home Depot’s Return Policy after 90 days for Pro Customers
You can use the extended return policy if you are a Home Depot Pro customer. Home Depot Pro customers have 365 days to return items purchased at Home Depot. This policy applies to both in-store and online purchases.
To return an item, you can go to any Home Depot store or initiate a return online. If you choose to return the item in-store, you must bring the item and your receipt or packing slip. If you return the item online, you must log in to your account and follow the return instructions.
Some items are not eligible for return, such as custom-made products, special orders, and clearance items. Additionally, some things may have a different return policy, such as major appliances with a 48-hour or 2-day return policy.
Frequently Asked Questions
How can I return an online order to Home Depot after 90 days?
If you want to return an online order to Home Depot after 90 days, you will need to contact their customer service team. They will provide you with instructions on how to proceed with your return.
Keep in mind that returns after 90 days may be subject to additional fees or restrictions.
Is there a blacklist for returns at Home Depot?
Home Depot does not have an official blacklist for returns, but they do track returns and may deny returns if they suspect abuse of their return policy. If you have a history of excessive returns or returning damaged or used items, you may be denied a return at Home Depot.
What are the hours for returns at Home Depot?
The hours for returns at Home Depot vary by location. You can check the hours of your local Home Depot store on their website or by calling their customer service team. Generally, most Home Depot stores accept returns during regular business hours.
Can I return used items to Home Depot?
Home Depot’s return policy states that items must be in new and unused condition to be eligible for return. However, some items may be eligible for return even if used. In general, items considered “consumable” or have a limited lifespan, such as light bulbs or batteries, are not eligible for return once used. If you are unsure whether an item can be returned, contact Home Depot’s customer service team for assistance.
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